Terms and Conditions
Ocean City Resort Rentals LLC Short-Term Vacation Rental Lodging Agreement Terms & Conditions
This Short-Term Vacation Rental Agreement (“Agreement”) is for the short-term rental specified in the reservation confirmation referenced above and between Ocean City Resort Rentals LLC, as Agent (“Agent”) for the owner of the vacation property listed in the reservation confirmation, and the person (“Guest”) referenced in the confirmed reservation. This agreement does not create a landlord and tenant relationship and Guest is hereby advised and by signing this agreement acknowledges that Ocean City Resort Rentals LLC is acting on behalf of property Owner, as agent, and represents Owner on all matters of this agreement. The Agreement may be transmitted electronically by facsimile, DocuSign, or email transmission of a PDF document. Please call us with any questions at 410-723-2111
1. Occupancy: The rental property may not be occupied by more than the designated Occupancy Limit, this includes children and infants. The principal Guest signing/executing this agreement is the age of 25 or over. A driver’s license or state identification will be required at Check-In.
2. Arrival: Guest Check-In is 4pm. All properties are contact free check-in. If property is ready before 4pm, Guest will be given access code early.
If Guest has not checked in to property by 5pm the day following scheduled arrival date and other arrangements in writing have not been made, reservation will be cancelled and all rental fees will be forfeited and no refund will be issued to guest.
a. NO EARLY CHECK-IN from Memorial Day to Labor Day. All other dates can be requested, but will only be allowed if there is not a Guest check-out occurring on same day. $75 Early Check-In fee applies.
Guest Check-Out, property must be vacated no later than 10:00am on the departure date listed on the reservation confirmation. SUNSET ISLAND homes and condos must be vacated no later than 10:00am. Cleaners will begin arriving to properties at check out; therefore, checking out on time is essential. FEES FOR LOST KEYS OR LOST PASSES WILL BE CHARGED A MINIMUM OF $20 PER KEY AND $20 PER PASS UNLESS OTHERWISE SPECIFIED FOR SPECIFIC KEY OR PASS ACCORDING TO CONDO ASSOCIATION RULES AND REGULATIONS.
b. Early Check-Out. No refunds given for early departure;
c. A LATE DEPARTURE FEE OF $30 FOR EVERY HALF HOUR WILL BE CHARGED Beginning at 10:01am, late check-out fees will start accruing and subsequently be charged to credit card on file;
d. LATE CHECK-OUT REQUESTS- No late check- out from Memorial Day to Labor Day; $75 fee
e. Upon Check-Out, Guest is responsible for leaving property in as good condition as the property was when Guest checked in to property. Rental unit should be left broom swept, all trash removed and disposed in unit outside trash receptacle or community trash receptacle, remove all perishable food, wash and put away all dishes, cookware, & utensils including those in dishwasher. Wipe clean all appliances and counter surfaces. FAILURE TO COMPLETE ABOVE (3.c.) will result in extra cleaning charges for which Guest hereby accepts liability and credit card on file will be charged.
4. Processing Fee: There is a non-refundable processing fee on every reservation.
5. Payment Methods: Ocean City Resort Rentals LLC accepts cash, check, e-check, or credit card in US funds only. Checks will not be accepted for payment thirty (30) days or less prior to arrival date. The following credit cards are accepted- Visa, Mastercard, American Express, and Discover. All forms of payment must be in the Guest name that is signing this agreement. If another person would like to make payment on the reservation, they may do so in the form of e-check, check, bank check, or cash. Credit card payments will only be accepted in the name of the Guest on the short-term rental agreement.
a. For reservations paid by credit card, Guest/Cardholder acknowledges receipt of goods and/or services for the Reservation Amount stated within this agreement. The Guest/Cardholder agrees to abide by all terms set for the in the cardholder’s agreement with issuing bank.
6. Reservation Deposits and Payment Terms:
a. Forty percent (40%) of TOTAL reservation amount is due at time of initial booking unless another payment has been agreed upon with agent or an alternate booking site, i.e. HomeAway, Booking.com, etc.
b. Guest credit card on file will automatically be charged 30 days prior to reservation arrival date unless an alternate payment method has been arranged with Agent in writing by email, fax, or USPS mail.
c. Agent must receive final payment in full at least thirty (30) days prior to scheduled arrival date. If final balance payment is not made prior to 30 days of arrival, a late fee of $30 will be added to final balance due. Late fee will be added if final balance is still due 29 days or less prior to arrival.
d. For reservations made within 30 days of arrival, full payment is due and only cash or credit card is accepted.
e. Guest will not be allowed to occupy property without full payment being received by Agent according to Agent’s payment terms in this agreement.
7. Cancellations: ***IF YOU BOOKED VIA A BOOKING SITE (VRBO, Airbnb, etc), ONLY THE CANCELLATION TERMS OF THE BOOKING SITE WILL APPLY TO YOU***
a. All cancellation requests must be in writing and delivered to Ocean City Resort Rentals LLC in one of the following transmissions: email to [email protected], facsimile transmission to 410-723-2113, or written request mailed to 6500 Coastal Highway, Suite D, Ocean City, MD 21842 with USPS return mail receipt. Cancellation requests must contain the reservation number found on the reservation confirmation. Cancellation requests will be handled as outlined below in paragraphs 7.b. or 7.c. as applicable to date of cancellation request.
b. If Guest requests a cancellation of the Short-Term Rental Agreement thirty (30) days or more in advance of the scheduled Check-In date, and Agent is unable to re-rent this Property for the same dates of stay, the Guest will forfeit full rental deposit. If Agent is able to re-rent Property for same dates of stay and same rental amount, the Guest will be entitled to a refund of all amounts paid under the Short-Term Rental Agreement, less the Processing Fee which will be retained by Agent for services rendered, plus a $99.00 cancellation fee. If Agent is able to re-rent this Property for the same dates of stay, but only for a lesser amount, the Guest will be entitled to a refund of all amounts paid under the Short-Term Rental Agreement, less the Processing Fee, a $99.00 cancellation fee, and less the difference between the amount paid or to be paid under the original booking; and
c. If Guest requests a cancellation of the Short-Term Rental Agreement less than thirty (30) days in advance of the scheduled Check-In date, NO REFUND WILL BE GIVEN. Consider Travel Insurance.
d. Transfer to another property, at Guest request, is subject to the above cancellation policies.
a. NO PETS ALLOWED IN RENTAL UNIT AT ANY TIME*.
b. If a Guest is found to have brought a pet to a property, Guest will be asked to immediately remove pet for duration of stay. If Guest does not remove pet, Guest must leave property and no monies will be refunded. Guest may be charge up to a $250.00 cleaning fee for pet clean up. Guest credit card on file will be charged or fee will be retained from security deposit.
c. Notification of service animal occupancy is required.
9. Vacation Rental Damage Protection:
a. RentalGuardian Vacation Rental Damage Protection plan is designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. When covered, policy will pay a maximum benefit of $1,500.00. Any damages that exceed $1,500.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1,500.00. Certain terms and conditions apply.
b. Guests booking via some booking sites, including but not limited to VRBO, that have CSA coverage, CSA's terms will apply.
10. RentalGuardian Travel Protection:
Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully. Contact RentalGuardian directly for claims and/or questions at (843) 286-5144. Note: CFAR (Cancel For Any Reason) is not available to New York, New Hampshire, or Washington State residents.
11. Additional Fees:
Some vacation rental properties may have additional fees that Guest must pay when renting these locations. Guest shall be responsible for paying amenity and/or parking fees associated with vacation rental. Sunset Island fees are paid by Guest when reservation is made.
For units with a Pool or Hot Tub: Hours and Dates of operation are not controlled by Agent; therefore, NO REFUNDS will be given for pool or hot tub unavailability. Sudden closures of pools or hot tubs may occur and Guest will not be refunded any portion of rental fee for closures. Ocean City Resort Rentals LLC is not responsible for the pool or hot tub hours, closures, and or conditions of such. Pools and/or Hot Tubs may be closed or limited use due to Covid-19.
(If your unit does not offer a Pool or Hot Tub, this does not apply to you)
____________ guest initials
There will be a $50 fee for lockouts outside of the business hours of 9am to 5pm. The lockout fee is payable at time Guest is admitted to property. Proper identification will be required to gain entry to property.
14. Noise Control Ordinance:
Violation of Ocean City’s noise control ordinance by Guest or Guest’s invitees is grounds for Ocean City Resort Rentals LLC to remove Guest and Guest’s invitees from property, without refund and rental monies. Fines incurred by property owner due to violating noise ordinance will be responsibility of Guest and Guest credit card on file will be charged or an alternate payment method must be arranged with Agent.
Parking is limited to the designated number of spaces assigned to the vacation rental property you have reserved. Guest is responsible for paying parking fees if applicable. Ocean City Resort Rentals LLC is not responsible for Guest vehicles that do not fit in parking garages due to height restrictions or size of Guest vehicle. Trailers may not be allowed in property parking spaces. Town of Ocean City provides public parking lots available to the public for a fee. Contact the Town of Ocean City for more information. Agent is not responsible for towed vehicles or police issued tickets.
16. Guest and Guest invitee’s personal property:
Ocean City Resort Rentals LLC is not responsible for personal items left in the property after check-out. Every effort will be made by Agent to recover Guest items from unit upon notification from Guest. Guest must send Agent a prepaid shipping label for item to be returned.
17. Property Condition:
Guest must surrender property at the end of the rental stay in same condition as property was in at the time of Guest arrival, excluding normal wear and tear. Guest is responsible for all damages to property by Guest or invitees of Guest. Guests who pay Security Deposits will have the damage amount deducted from deposit. Damages costs over Security Deposit will be the responsibility of Guest and due to Agent from Guest upon Guest being invoiced for damages. Prior to departure, guest shall do the following:
Wash and put away all dished/cookware, including items in dishwasher.
Return any moved furniture to original location.
Remove all perishable food from unit.
Remove all trash and place in outside receptacle or community dumpster.
Broom sweep all floors.
Wipe all appliances and counters clean.
Rented linens and towels should be placed in rental bag and left by unit entry door inside unit. Only rented items should be placed in linen bag for return. Any owner items do not go in linen return bag.
Failure to perform the above will result in additional charges.
18. Expenses incurred to property or property owner during Guest stay:
Any charges incurred by Guest or Guest’s invitees, such as, but not limited to condo association violation fines, unit phone charges, on demand movie fees, will be responsibility of Guest and payable upon receipt of invoice.
Rebates to Guests for inoperative mechanical items or major appliances at property will be no more than 20% of rental stay, prorated for days that Guest was without service. No rebates given for pools, cable, or internet service issues.
20. Termination of Short-Term Rental Agreement by Ocean City Resort Rentals LLC:
Agent may not allow Guest to check-in, terminate occupancy of Guest if Agents determines occupancy may be detrimental to the property. Agent may enter property without notice if Agent determines that the Guest or Guest’s invitees’ occupancy is detrimental to the property. Guest shall forfeit all payments made under this agreement if Guest is asked to vacate property prior to confirmed departure date. If the Condominium Association requests that guests be removed due to condo rules violations or noise disturbances, Agent must comply and Guests must immediately vacate property.
No Smoking permitted in any residence. This includes but not limited to cigarettes, cigars, vaping, medicinal licensed use products.
A $250 fee may be charged for ionization if smoking in the property is detected. Credit card on file will be charged.
22. Rentals from outside vendors for Linens or Equipment:
Linens are offered for rental as a part of your reservation for a fee or provided Free for some properties. Linen service is provided by a third-party vendor. Ocean City Resort Rentals LLC is not responsible for missing or late linen delivery, but will assist Guest by contacting linen company regarding linen issues. Equipment rentals are not arranged through Agent; therefore, Guest must call equipment rental company direct for items such as cribs and beach items.
23. Default by Guest:
In the case that Guest or Guest’s family or invitees breach any of the terms of this agreement and fail to immediately rectify such, Guest shall be in default and Ocean City Resort Rentals LLC reserves the right to deny access to the property, remove Guest, Guest’s family and/or invitees and cancel the reservation, without refund Guest. Furthermore, Agent may take lawful steps to remove Guest and Guest’s personal belongings from the Property.
If any provision/part of this agreement shall be deemed invalid or unenforceable, the remaining provisions/parts shall remain in full force and effect.
25. Jurisdiction and Venue:
The parties agree that this agreement is made in and shall be governed by and enforced in accordance with the laws set forth in the State of Maryland. The parties further agree that any legal action brought by either party to this agreement arising from this said agreement shall brought in the courts of Worcester County, Maryland, or the federal courts in Maryland. Guest shall be responsible for any legal fees incurred by Property Owner or Ocean City Resort Rentals LLC in the process of enforcing this agreement when Guest defaults.
26. Waiver of Jury Trial:
The parties of this agreement hereby release and waive any and all rights provided by law to a trial by jury in any court or other legal proceeding initiated to enforce the terms of this agreement.
27. Liability for Personal Injuries and/or Personal Property Damage:
Ocean City Resort Rentals LLC and Property Owner are not responsible for any personal property belonging to Guest or Guest’s family or invitees that is damaged or personal injury to Guest or Guest’s family or invitees resulting from any acts by such or by use of the Property or its contents, including but not limited to beach equipment, bicycles, or any other items available to Guest and invitees during their short-term occupancy of Property.
28. FOR GUESTS STAYING AT SOUTHWINDS A or SOUTHWINDS B, Southwinds provides free EV charging services on a no-reservation, first-come first-serve basis to its guests. Ocean City Resort Rentals and Southwinds makes no guarantee for the number of vehicles that can simultaneously charge, or the charging duration. The guest assumes any and all risks and costs associated with the use of the charging system, and the guest acknowledges and agrees that the Ocean City Resort Rentals or Southwinds shall have no liability for such risks. Guest shall indemnify and hold harmless the Ocean City Resort Rentals or Southwinds, and its members, directors, officers, agents, employees and contractors, from and against any and all claims, losses, damages, injuries, demands, costs, expenses, actions, causes of action, statutory or regulatory violations, or proceedings of any kind, including costs and attorney’ s fees, arising in connection with guest’s use or misuse of the charging system.
This agreement is not assignable or transferrable by Guest.
a. Owner and/or Agent have the right to refuse occupancy to anyone attempting to check in who is not the Guest designated herein. Picture ID will be required at check-in.
b. Occupancy of unit may not exceed occupancy limit for unit as stated on reservation confirmation. Over occupancy of unit is grounds for terminating occupancy and NO REFUNDS will be given.
c. Ocean City Resort Rentals LLC does not rent to groups, including high school groups/college groups, or under 25 years of age and violating this policy will be grounds for terminating occupancy and immediate removal from property of Guests and belongings. NO REFUNDS will be given.